Refund Policy

At SpinMasters, we strive to provide the best possible experience for our members, from casual players to competitive athletes. If, for any reason, you're not satisfied with our services, we have outlined our refund policy below to ensure transparency and clarity. 1. Membership Fees Refund Eligibility: Membership fees are refundable within 14 days of the original purchase, provided that no tournaments or coaching sessions have been attended. After this period, memberships are non-refundable. Request Process: To request a refund, please submit a support ticket through your SpinMasters account. Our team will process your refund within 5 business days. 2. Coaching Sessions Refund Eligibility: Coaching sessions are refundable if canceled at least 48 hours before the scheduled session. After this period, refunds will not be granted unless due to exceptional circumstances, such as illness or emergency. Request Process: To cancel a session and request a refund, contact our support team at least 48 hours before your appointment. Refunds will be processed within 3 business days. 3. Tournament Entry Fees Refund Eligibility: Tournament entry fees are refundable if the event is canceled or rescheduled. If you decide to withdraw from a tournament, entry fees will be refunded only if the withdrawal is made before the official tournament start date. Request Process: If a tournament is canceled or rescheduled, refunds will be automatically issued. For voluntary withdrawals, please contact us at least 3 days before the tournament to receive a refund. 4. Event Fees (Workshops, Special Events) Refund Eligibility: Fees for workshops, special events, or one-time classes are refundable up to 5 days before the event. After this period, fees will not be refunded unless the event is canceled or rescheduled by SpinMasters. Request Process: To request a refund, please reach out to customer support via email or through your account. Refunds will be processed within 7 business days. 5. Exceptions Refunds may not be granted under the following circumstances: If services (coaching, tournaments, or events) have been accessed or utilized. If there is any violation of our terms and conditions or misconduct during gameplay. After the expiration of the refund window. How to Request a Refund: Log in to your SpinMasters account. Go to the Help Center or Support Section and submit your request. Provide relevant details (order number, event name, etc.). Our team will review and respond to your request within 5 business days.